Privacy Policy

My vPlus Sdn Bhd and its related corporations ("Company") value the protection of personal data and is committed to doing the same. This Privacy Policy ("Policy") explains the collection, processing and disclosure of your personal data pursuant to the Personal Data Protection Act 2010 ("Act").

Consent
By engaging the Company to provide its services or by accessing the Company’s website at https://www.myvplus.app ("Website") or the Company’s mobile application(s) ("Apps") or by interacting with us or by providing personal data to us, you are deemed to have read and consent to us using, collecting, processing and disclosing your personal data in the provision of services you have requested from the Company ("Services") and in the manner described in this Policy.

Kindly note that the Company reserves the right to change, amend and/or vary this Policy at any time, with or without prior notice. You are advised to check this Policy from our website from time to time for amendments or updates.

You can browse the Company’s Website or Apps without revealing any personal data about yourself. However, once you, on your own accord, give us your personal data, you are no longer anonymous to the Company.

The Company may collect and store your personal data in the course of your dealings with us including: -

1. Your personal details such as your name, contact details, address, email address, NRIC number or passport number, bank account information, credit card information, particulars of your spouse or family members and any information which relates directly or indirectly to you, which is collected, recorded, held or stored by the Company;
2. The contents of all information obtained from the registration and/or document(s) collected by us; and/or
3. Other information as stated in Paragraph below (collectively referred to as "Personal Data").

In addition to the Personal Data that you provide to the Company directly (whether when engaging us to provide our services or during any communication with the Company), the Company may also collect your Personal Data from various other sources, including without limitation, from online search tools, information obtained from third parties through referral or lawful sources.

The Personal Data collected by us may be used for, among others, the following purposes:

1. For the purposes of effectively rendering the Services;
2. Providing customer care and enhancing customer satisfaction, including but not limited to, resolving complaints, dealing with and/or responding to requests and enquiries;
3. To manage and service our relationship with you
4. To keep you informed of the Company’s promotions, discounts, and/or events and those of the Company’s corporate family, where applicable;
5. For internal record keeping, including but not limited to administration, processing, and matching any Personal Data held which relates to you for any of the purposes listed herein;
6. For statistical analysis without disclosing information about identifiable individuals;
7. For recruitment purposes;
8. For information and security purposes, including but not limited to managing and administrating e-mail, handling and investigating any security related issue, vulnerability, and/or incidents;
9. For the exercise of any functions conferred on any person by law and/or towards the administration of justice; and/or
10. For any purpose incidental, ancillary or in furtherance to the above mentioned purposes.

(which shall be collectively referred to as the "Purposes").

If and when necessary, your Personal Data, once collected, may be disclosed to the following third parties:

1. Authorised agents, service centres and third-party service providers who provide services to the Company for any of the Purposes contemplated at Paragraph 3 above;
2. External professional advisors and auditors;
3. Governmental departments and law enforcement authorities;
4. Such other party as the Company deems necessary for the purposes mentioned in Paragraph 3 above;
5. Any affiliated companies of the Company giving promotional offers;
6. Any other third party to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service); and
7. Other business entities, should we plan to merge with or be acquired by that business entity.

The Company shall also disclose and transfer the information to any statutory bodies, regulatory bodies and/or governmental authorities where legally required to do so. The Company shall not be liable for damages or results arising from the disclosures above and you agree and undertake not to bring any legal action or claim against the Company for such disclosure.

The Company will protect the confidentiality of its customers’ information, account information, personal communications to the fullest extent possible and consistent with the law and the legitimate interests of the Company, its partners, its employees and other customers of the Company. To protect the loss, misuse, and alteration of information that is collected from customers, the Company has appropriate physical, electronic, and managerial procedures in place. This includes, amongst others, encryptions, passwords and appropriate verification processes, where necessary.

However, as you may already be aware, unauthorised third parties may unlawfully and without your or our permission intercept or access transmissions or private communications from which your Personal Data may be obtained by them. Your Personal Data may also be unlawfully obtained/used if your account and/or the Company’s server is hacked by third parties or is in any way compromised due to actions of third parties and/or due to software or hardware malfunction.

Whilst the Company takes the security of your Personal Data seriously and works hard to protect the same, the Company is unable to promise, guarantee or warrant that your Personal Data or private communications will always remain private/protected, and you should also not expect the same.

Any Personal Data contained in the emails and ‘Contact Us’ messages sent via the Company’s Website and/or Apps to the Company shall be used and processed in the manner set out in this Policy. The content of the messages shall be strictly monitored by the Company.

The Company’s Website and/or Apps may contain links to other sites and pages. The Company shall not be responsible for any Personal Data or information that you may provide to other entity via the links.

This Policy governs only the use and disclosure of information between you and the Company. If you voluntarily disclose your Personal Data to third parties on your own accord, different privacy policy rules may apply to their use or disclosure of the Personal Data you disclose to them. The Company does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties, where applicable.

The Personal Data must be accurate, complete, not misleading and kept up-to-date. Should you be made aware of any inaccurate, incomplete or misleading Personal Data or where the Personal Data provided to us earlier have become incorrect or out of date, kindly notify us at the contact provided for in Paragraph 9 below.

You have the right to request access and correct your Personal Data and to withdraw your consent given to us hereunder. Such request however, may be subject to the requirements in the requirements in the Act and the Company’s request procedure and a prescribed fee, if applicable.

Please note that the Company has the right to refuse your request to access and/or make any correction to your Personal Data to the extent permitted under the applicable law.

For all enquiries and for purposes of paragraph 8 above, kindly contact us at support@myvplus.app

The Company reserves the right to amend or modify this Policy from time to time, with or without prior notice. If so amended, the amended or modified Policy will be published on the Company’s Website and App(s). As a matter of good practice, you should check the Company’s Policy each time you access the Company’s Website or App(s) so that you are aware of the latest and most recent version of the Policy.